Terms of Service - RivalLens

1. Agreement

These Terms of Service ("Terms") are a legal agreement between you and Mnt Labs, LLC, doing business as RivalLens ("RivalLens," "we," "us," or "our"), a Delaware limited liability company. They apply to your use of the RivalLens website (rivallens.io), application, and related services (the "Service").

By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you are accepting on behalf of a company or organization, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.

ARBITRATION NOTICE: These Terms include an arbitration clause and class action waiver in Section 15. By agreeing to these Terms, you agree to resolve disputes through binding individual arbitration.

2. The Service

RivalLens is a competitive intelligence platform. You tell us about your company and the competitors you care about. We monitor publicly available information—websites, blogs, changelogs, job boards, pricing pages, press releases, and similar sources—and use AI to deliver structured reports, change alerts, comparisons, and analysis.

The Service is an informational tool. We do not provide business, legal, financial, or strategic advice. Reports and analysis are generated from publicly available data using AI and may be incomplete or inaccurate. You are responsible for verifying information and making your own business decisions.

3. Accounts & Teams

3.1 Eligibility

You must be at least 18 years old and able to form a binding contract. You must provide accurate information when registering.

3.2 Organizations

RivalLens is organized around team workspaces. When you create or join an organization:

All team members can view competitors, reports, comparisons, and other data within that organization
Organization admins can invite and remove members, manage billing, and configure settings
If you were invited by an organization, the admin who invited you controls your access and may remove you at any time

3.3 Account Security

You are responsible for keeping your login credentials secure and for all activity under your account. Notify us immediately at support@rivallens.io if you suspect unauthorized access.

4. Subscriptions & Billing

4.1 Plans

Access to RivalLens requires a paid subscription. Plan details, pricing, and feature limits are described on our pricing page and may change over time. We will give you at least 30 days' notice before any price increase takes effect on your existing subscription.

4.2 Billing

Subscriptions are billed in advance on a monthly or annual basis, depending on your plan. Payments are processed by Stripe. By subscribing, you authorize us to charge your payment method for the applicable fees.

4.3 Auto-Renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period—you retain access until then.

4.4 Refunds

Subscription fees are non-refundable except where required by law. If you cancel mid-period, you will not receive a prorated refund but will continue to have access for the remainder of the paid period.

4.5 Free Trials

We may offer free trials from time to time. At the end of a trial, your subscription will convert to a paid plan unless you cancel before the trial ends. We will notify you before any charges are made.

5. Your Data

5.1 Ownership

You retain ownership of all data you submit to RivalLens, including your company profile, competitor lists, and any notes or configurations you create.

5.2 License to Us

You grant us a limited, non-exclusive license to use, process, and store your data solely to operate and improve the Service. This includes:

Configuring competitor monitoring based on your inputs
Generating reports and analysis for your organization
Using anonymized, aggregated data to improve our AI models and product (never in a way that identifies you or your organization to others)

5.3 Data Isolation

Your organization's data is logically isolated. We do not share your company profile, competitor lists, reports, or analysis with other RivalLens customers.

5.4 Data Export & Deletion

You may request an export of your data or deletion of your account at any time by contacting support@rivallens.io. See our Privacy Policy for details on data retention after account closure.

6. Competitor Data & Public Sources

6.1 What We Monitor

RivalLens gathers information about your competitors from publicly available sources: websites, blogs, pricing pages, changelogs, job postings, press releases, public social media, and similar materials. We do not access private systems, log into accounts, or bypass access controls.

6.2 No Guarantee of Completeness

Public information changes frequently and may be removed, gated, or restructured by the companies being monitored. We cannot guarantee that every relevant change will be captured or that all data will be current at the time you view it.

6.3 Monitored Companies

If you represent a company being monitored through RivalLens and have questions about the publicly available information we collect, contact us at privacy@rivallens.io.

7. AI & Accuracy

7.1 How We Use AI

AI is central to RivalLens. We use it to discover relevant competitors, classify and summarize changes across public sources, score competitor relevance, generate comparison analysis, and produce your reports and briefings.

7.2 Limitations

AI-generated content may contain errors, hallucinations, or outdated information. Relevance scores, competitor classifications, and summaries are best-effort outputs, not verified facts. You should treat AI analysis as a starting point and verify anything important before acting on it.

7.3 No Automated Decisions About You

We do not use AI to make decisions about you personally. AI is applied to competitor data and report generation, not to evaluating or profiling our users.

8. Acceptable Use

You agree not to:

Use the Service to harass, defame, stalk, or harm any person or business
Redistribute, resell, or publicly publish RivalLens reports or data as your own product or service
Use the Service to build a competing competitive intelligence product
Scrape, crawl, or systematically extract data from the Service through automated means
Reverse engineer, decompile, or attempt to extract the source code of the Service
Circumvent usage limits, access controls, or billing mechanisms
Share account credentials or create multiple accounts to avoid per-seat pricing
Submit false or misleading company information to manipulate reports
Use the Service to violate any applicable law or regulation
Interfere with, disrupt, or place an unreasonable load on the Service's infrastructure

We may suspend or terminate accounts that violate these rules without prior notice.

9. Intellectual Property

9.1 Our Technology

The Service—including our AI models, analysis methods, algorithms, user interface, design, and proprietary data processing pipelines—is the exclusive property of Mnt Labs, LLC. These Terms do not grant you any rights to our technology beyond the right to use the Service as a subscriber.

9.2 Your Content

You retain all rights to the data you submit. We claim no ownership over your company profile, competitor lists, or configurations.

9.3 Feedback

If you provide suggestions, feature requests, or other feedback about the Service, we may use it freely to improve our product without obligation to you.

9.4 Report Ownership

Reports and analysis generated by RivalLens are licensed to you for your organization's internal business use. You may share reports within your team and with your advisors, board members, and investors. You may not resell reports or use them as a deliverable in a service you sell to others.

10. Confidentiality

We treat your account data, company profile, competitor selections, and generated reports as confidential. We will not disclose this information to other customers or third parties except:

To service providers who help us operate the Service (under confidentiality obligations)
When required by law or legal process
In anonymized, aggregated form that cannot identify you or your organization
With your explicit consent

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Without limiting the above, we specifically do not warrant that:

Competitive intelligence data will be accurate, complete, or current
AI-generated analysis will be free of errors
The Service will be uninterrupted or available at all times
Every relevant competitor change will be detected

RivalLens is an informational tool. Business decisions you make based on our reports are your responsibility.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIVALLENS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES YOU PAID TO RIVALLENS IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless RivalLens, its officers, directors, employees, and affiliates from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any applicable law or third-party right
Business decisions you make based on information provided by the Service

14. Termination

14.1 By You

You may cancel your subscription and close your account at any time through your account settings or by contacting support@rivallens.io. Cancellation stops future billing but does not entitle you to a refund for the current period.

14.2 By Us

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if required by law. For non-urgent violations, we will attempt to notify you and give you an opportunity to cure the issue before terminating.

14.3 Effect

Upon termination:

Your access to the Service stops immediately
Your data is retained for 90 days in case you reactivate, then deleted per our Privacy Policy
Sections that by their nature should survive—including Disclaimers, Limitation of Liability, Indemnification, and Disputes—remain in effect

15. Disputes

15.1 Governing Law

These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles.

15.2 Informal Resolution

Before filing a formal claim, you agree to contact us at legal@rivallens.io and attempt to resolve the dispute informally for at least 30 days.

15.3 Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration under the American Arbitration Association's Commercial Arbitration Rules. Arbitration will take place in Delaware.

15.4 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES INDIVIDUALLY. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY REPRESENTATIVE PROCEEDING.

15.5 Exceptions

Either party may seek injunctive relief in court for intellectual property disputes. Small claims court actions are also excluded from arbitration.

16. General

16.1 Changes to These Terms

We may update these Terms from time to time. For material changes, we will notify you by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

16.2 Entire Agreement

These Terms and our Privacy Policy are the entire agreement between you and RivalLens regarding the Service.

16.3 Severability

If any provision is found unenforceable, the rest of these Terms remain in effect.

16.4 No Waiver

Our failure to enforce a provision does not waive our right to enforce it later.

16.5 Assignment

You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

16.6 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

17. Contact

Questions about these Terms:

Mnt Labs, LLC (d/b/a RivalLens)
Email: legal@rivallens.io
General support: support@rivallens.io